Returns & Exchanges
We want you to be completely satisfied with your flooring purchase, which is why we offer a 90-day return window for most uninstalled products in their original packaging. Please ensure you have your original receipt or order confirmation to facilitate a smooth refund or exchange process.
Verify Eligibility
Ensure your items are unopened, in original packaging, and within 90 days of purchase; please note that custom orders and installed flooring are non-returnable.
Locate Your Receipt
Gather your original sales receipt, invoice, or order confirmation email to verify the purchase price and payment method.
Visit a Local Store
Bring your product and proof of purchase to any Lumber Liquidators location for an immediate inspection and processing by our flooring experts.
Receive Your Refund
Once approved, your refund will be issued to the original form of payment, though please allow 7-10 business days for processing depending on your financial institution.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing